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All return orders request must be initiated via email. Please email firstname.lastname@example.org the below information once to process your return.
Total pieces of the return items (Include the item code)
We do not accept returned items that were sent back by you directly without checking with us first.
Please understand we can only accept returns on merchandise purchased from our online store. All items purchased on sale are final and non-refundable.
We'll email you once we've received and processed your return. Please allow 2 weeks from the time you mail your order for your return to be processed.
You may return all products within 48 hours (from the date you receive the items) of delivery for exchange or refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
*Due to COVID-19 at this time we cannot guarantee that the return or exchange request will be accepted.
Customers will be responsible for shipping cost.
For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.
Please note the following items cannot be returned or exchanged: Swimsuit, lingerie, bodysuits, swimwear, jewelry, mask and accessories.
Please do not make returns directly to the address on the package received. Only send to the address that our customer service provided.
Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with credit card for your refund to appear.
The original shipping fee and insurance are non-refundable.
We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will get full refund.
We cannot cancel the order if the product is already shipped out.
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We ship to all 50 states; P.O. Boxes; U.S. territories; and APO/FPO addresses.